FIRE & FLOOD RESTORATION

Dear valued client,

Hi my name is Rick Raskob, owner of High Tech Restoration.  I want you to know my commitment is to offer you the best possible service.  I have built a team of highly trained and qualified technicians, some of the best in our industry.  I hope with the following questions and answers you will feel more comfortable with our services.  If you still have questions, which are not covered in this guide, please feel free to talk to any of my technicians.  

I have been in the restoration business for approx. 12 years, and have worked very hard to create a business offering a full range of services dealing with any damage that may occur in your home or business.  

Below are some of the services we provide:

•   Water Dry-out and repair
•   Fire clean up and repair
•   Smoke damage repair
•   Wind damage repair
•   Content cleaning
•   Odor control
•   Mold remediation
•   Snow damage

Listed below is the training we have received to offer you quality service:

We are IICRC certified in

•   Upholstery & Fabric Cleaning
•   Carpet Cleaning
•   Journeyman Textile Cleaner
•   Journeyman Water Restorer
•   Journeyman Fire & Smoke Restorer
•   Odor Control
•   Master Fire and Smoke Restorer
•   Master Textile Cleaner
•   Master Water Damage Restoration
•   Carpet Repair & Reinstallation
•   Applied Structural Drying

DriEaz:  Advanced restorative drying techniques.

As the owner of High Tech Restoration, I would be happy to hear any suggestion or comments that may increase the quality and service we offer.  Please fill out our comments and testimonial form.

SEWER & WATER DAMAGE RESTORATION...

• Immediate response to emergency situations by an IICRC Master Restoration Technician.
• Scope out extent of damage, source and type of water damage present (black, gray or fresh water) using moisture sensors, meters and hygrometers to detect humidity and moisture levels in affected areas.
• Removal of all contents and furniture to dry area or block up.
• Content Restoration -- inspect, sort, decontaminate, clean, pack, store and inventory contents.
• Water Extraction -- truck mount units, portables and sump pumps
• Structural Cleaning -- pressure washing, cleaning & sanitizing.
• Odor removal -- Antimicrobial treatments, ozone, thermo fogging.
• Drying Equipment -- Injectidry wall drying units, air movers, dehumidifiers (rentals).
• Monitoring of equipment and drying daily.
• All structural and finishing work done. 
• All Insurance work handled promptly, ethically and efficiently.
• Final inspection of all restoration work done and signing of “Certificate of Completion and Satisfaction” with home owner. 

EMERGENCY WATER DAMAGE TIPS    

After fire, water, vandalism and other related damage, it is natural for a person to want to clean a building or home and contents. Timely action can be a great help. It is also true that incorrect or delayed action can jeopardize or seriously impede satisfactory restoration. The following emergency tips are compiled by members of the National Institute of Fire Restoration and are based on their wide experience in this field. It is not likely that you will require all procedures listed. Examine your situation and use those steps which common sense dictates.

DO'S AND DON'T OF WATER DAMAGE 

DO.....

• Remove as much excess water as possible by mopping or blotting. Wipe as much excess water as possible from wood furniture after removal of lamps and other items.
• Hang draperies and pin up furniture skirts as soon as possible.
• Remove and prop up wet upholstery cushions for even drying (check for bleeding colours).
• Place Saran Wrap, china saucers or unfinished wood blocks under furniture legs and wet carpeting.
• Turn on air conditioning or open windows in summer - hot/dry conditions and turn on dehumidifier, bathroom and kitchen exhaust fans in winter - wet/cold conditions, to aid in drying and reduce humidity levels.  
• Remove Oriental & other coloured rugs from wet wall to wall carpeting.
• Open drawers and cabinet doors for complete drying (do not force, however).
• Remove valuable oil paintings and art objects to a safe place.
• Blot wet carpeting with clean white towels.
• Open suitcases, boxes to dry, in sunlight if possible.
• Punch small holes in sagging ceilings to release trapped water (don't forget to place pans beneath).
• Protect yourself against contact with sewer or sewage contaminated items. Wear gloves, boots, goggles, protective clothing & respirator, if you absolutely have to clean or handle contaminated items.
• Contact your doctor if you have any adverse health problems.

DO NOT...

• Leave wet fabrics in place: dry as soon as possible. Hang furs & leather goods to dry separately at room temperature.
• Leave books and magazines or other coloured items on wet carpet or floors.
• Use your household vacuum to remove water or wet/dry vacuum as an electric shock may result, as well as spread of biocontaminants (sewer).
• Consume any food that may have been left out in a sewage contaminated area.
• Turn on any air movers that could spread any contaminants from a sewer back up.
• Use TVs or other appliances while standing on wet carpet or floors, especially not on concrete floors.
• Turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging from retained water.
• Activate the HVAC system if it has been directly contacted by water, or if it might serve as a means of spreading contamination (sewer)
• Stay in building if you have respiratory problems, including allergies and asthma, if you are under the age of 2 or over 60, have a weakened immune system because of illness, medication or any other reason (sewer backup situation).

FIRE, SMOKE & SOOT DAMAGE RESTORATION

• Immediate response to emergency situations by an IICRC Certified Master Restoration Technician.
• Scope out extent of damage, limiting any further other damage to property.
• Check for water damage with moisture sensors, meters and hygrometers to structure and contents and take appropriate steps to dry out. Apply an antimicrobial if needed.  
• Content restoration -- inspect, sort, decontaminate, clean, pack, store, and inventory contents.
• Ozone Chamber -- to treat contents that have smoke odor after cleaning.
• Furnace and duct cleaning & sanitizing.
• Thermo fogging -- applies a smoke & odor neutralizer to all areas that the smoke has reached. (Golden Eagle thermo fogger or Electro Gen fogger).
• Cleaning and deodorizing -- walls, ceilings, fixtures, appliances, floor coverings, window coverings and cabinets affected.  
• Ozone machine – to disinfect and deodorize all affected areas.
• All structural and finishing work done.
• Insurance claims handled promptly, ethically and efficiently.
• Final inspection of finished restoration job and signing of “Certificate of Completion and Satisfaction” with property owner.

DO'S AND DON’TS OF FIRE AND SMOKE DAMAGE:

DO....

• Limit the movement and keep hands clean in the structure to prevent soot particles from being impregnated into carpet, upholstery, walls and woodwork causing more damage.
• Clean & protect chrome trim on kitchen appliances, bathroom faucets, tub fittings, cupboard handles etc., with a light coating of vaseline or other oil.
• Remove pets (especially birds) to a clean environment.
• Open windows for ventilation.
• Empty freezer and refrigerator completely, if electricity is off; prop doors open.
• Wash plants with water on both sides of leaves (water softener helps).
• Blow off or brush vacuum loose smoke particles from upholstery, drapery and carpet.
• Pour antifreeze in toilet bowls, sinks and tubs to prevent freezing, if heat is off in winter.
• Call plumber to drain heating system, if heat is off in winter.
• Change furnace filter.
• Tape double layers of cheese cloth over air registers.

DO NOT...

• Wipe or wash walls, ceilings or other absorbent surfaces.
• Use upholstered furniture.
• Use exposed food items or canned goods which have been subjected to excessive heat.
• Use television, stereos or electrical appliances until cleaned & checked.
• Send smoked garments to an ordinary dry cleaner -- may set smoke & odor.
• Use do it yourself home carpet or upholstery cleaners.
• Turn on ceiling fixtures if ceiling is wet - wiring may be damaged.

When natural disaster, accidents or criminal acts wreck your property; it's hard to know how to begin the process of restoring order to chaos. High Tech Professional Cleaning & Restoration Services has the experience and technical ability to get your property and contents back to a pre loss condition while putting your mind to rest. Our knowledge, experience and equipment enable us to handle residential and commercial restoration projects of all sizes. As a full service restoration company we can handle the entire job from top to bottom including structural repairs. With our IICRC Certified Master Restoration Technician & Applied Structural Drying Certification , our IICRC Firm goes into action immediately following a disaster, 24 hours a day, 365 days a year. Dedicated to quality and service you can rest assured that every job, large or small will be handled professionally and completed in a timely cost effective manner. Our company is bondable, fully insured and more than happy to give references upon request.